Legal · LocalStreet
Shipping & Delivery Policy
Effective date: April 18, 2026
Local Street is a platform that connects users with local vendors for delivery of food, groceries, and other products. This Shipping & Delivery Policy outlines how orders are delivered through our platform.
1. Order Processing
Orders are processed instantly upon successful confirmation. Once placed, orders cannot be modified unless allowed within the platform. Vendors begin preparation immediately after order confirmation.
2. Delivery Timelines
Delivery time varies depending on vendor preparation time, distance from the vendor, traffic and weather conditions. Estimated delivery time is shown at checkout. Local Street does not guarantee exact delivery time.
3. Delivery Areas
Local Street currently provides delivery services in select serviceable locations. Availability depends on vendor presence, delivery partner availability and operational feasibility. Local Street may add or remove serviceable areas at any time and may decline orders from locations that are not serviceable.
4. Delivery Charges
Delivery charges, if applicable, are displayed at checkout. Charges may vary based on distance, demand and availability of delivery partners. Final delivery charges are communicated before order confirmation.
5. Order Tracking
Users can track their order in real time through the Local Street app.
6. Failed Delivery
If the customer is unavailable at the time of delivery, the order may be marked as completed and no re-delivery or refund will be provided. Any re-delivery is at the sole discretion of Local Street or the delivery partner.
7. Vendor Responsibility
Vendors are responsible for preparing the order and maintaining quality and hygiene. Local Street acts as a facilitator and is not responsible for food quality or preparation delays.
8. Delays & Service Interruptions
Delays may occur due to high order volumes, weather, traffic or operational issues. Local Street shall not be held liable for such delays.
9. Contact & Support
For delivery-related concerns, use in-app support or email contact@thelocalstreet.com.
Registered office – C-1104, Delta Tower, Sector 8, ULWE, Navi Mumbai – 410206 · Email – contact@thelocalstreet.com